Tuesday, 28 December 2010

Extreme Weather, Extremely Lame Excuses

Aren't you just completely sick of being robbed off with tales of woe about severe weather every time some company can't get organised? It's what you might call a "band wagon" excuse, like swine flu or Al Queda or volcanic ash, that gets wheeled out because, fundamentally, the just-in-time management model just can't deliver.

When was the last time you allowed yourself to rely on punctual public transport or a repair man having the right part on the van? A while ago, right? Who expects a retailer's pledge to be honoured these days?

The real question is, what can we do about it? Answers on a postcard...
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